Happy Masks

COVID-19 Precautions

Hello Patients and Families!


We are writing to tell you about precautions we are taking in the office to protect everyone from COVID-19 and other illnesses. Please read the details below, and reach out if you have any questions.


To minimize exposure we encourage all psychiatry and psychotherapy clients to consider switching your appointment(s) to our telehealth platform. This may not be appropriate for Art Therapy, Testing or TMS.


Please contact us prior to coming to the office if you, a member of your household, or someone in your care is/are exhibiting any acute respiratory symptoms or other signs of illness (e.g., cough, shortness of breath, cold, vomiting, diarrhea, fever within the past 24-48 hours). We will help you make an appropriate plan.


Please do not come to the office without first contacting us until you or your household members are free from fever, signs of fever, vomiting/diarrhea, and any other symptoms for at least 24 hours (temperature under 100 degrees Fahrenheit without the use of fever-reducing or other symptom-altering medicines).


We will work together with you to decide whether it makes sense to come in. If we agree that you should not, and if telehealth is not appropriate, we will waive our late cancellation fee. Fees will not be waived for missed appointments without a call. If you come to session and are exhibiting signs of illness, we may ask you to go home.


If you or a member of your household are/is showing any respiratory or other symptoms, we are able to provide telepsychiatry/teletherapy. At any time, you can request that your session is converted to our telehealth platform. If this is an option you would like to consider please us know.


Please remember that there are people who come through the office who are immunocompromised. We want to do our best to ensure everyone’s safety. We are taking extra precautions with cleaning the office, and washing our own hands with great frequency.


We are closely monitoring the emerging situation and will update you regarding any changes. 


Our other recommendations include:

Hand washing:  We recommend the WHO’s hand-washing procedure, which can be found at


Cough/Sneeze: Please teach your child to cough or sneeze into their elbow, and wash hands after.

Avoid touching your face: Germs enter through our eyes, nose, and mouth. Encourage little ones to hold toys or other objects to reduce the occasions when their hands are in their mouths.

Self-Care: As always, we recommend adequate sleep, healthy nutrition, and exercise to keep you feeling well and to fight off illness.

Corona Anxiety: Please read our blog post on this matter - click here >>


Our free HIPAA-compliant telehealth platform is VSee (vsee.com).

  1. Download VSee Messenger at https://vsee.com/patient#

  2. Follow the instructions to install the app.

  3. After you have downloaded and installed the app, follow the instructions on this link to test that it’s working properly —> https://help.vsee.com/kb/articles/call-testing-service

  4. Email or contact your clinician to share the email address you used to sign up with VSee so they could find you online.

  5. You are ready for your telehealth appointment. If you have any difficulties, please call the office for assistance.

Feel free to contact Isidora if you have any questions.

Best regards,

Gonzalo Laje, MD, MHSc, FAPA

Director, Washington Behavioral Medicine Associates, LLC